A down payment of 30% of the payable amount is required to commence the fulfillment of BOOKWHIRL.com’s products and services.
Our refund policy clearly states that products and services purchased from BOOKWHIRL.com are fully refundable, except for the set-up fees of $100 (Publishing packages) and $50 (Marketing services), required prior to the commencement of the fulfillment of these products and services.
Once the Order Form (OF) has already been sent, completed, and signed; only 70 percent of the payable amount shall be returned in response to refund requests.
Please note that refund requests will no longer be honored if (1) author client failed to submit the Order Form (OF) within one month, and (2) once the author client has signed and submitted the Approval Form (AF) of their preferred Service/s.
All Check Payments should be sent to the address below:
P.O. Box 12411
Green Bay WI 54307 USA
We will not be held liable for any Check Payment Concerns, aside from the checks that are sent to the address we have specified.
Bookwhirl.com is liable to provide a refund if the author terminated his/her agreement with the company for any of the following reasons; 1) Bookwhirl.com committed a breach of contract, 2) the agreement was terminated after the author submitted the manuscript but prior to the beginning of the interior design, and if 3) the agreement was terminated after the start of the interior design but prior to completion of the Digital Preview approval form.
The author is entitled to a full refund less $100 set-up/administrative fee if the company committed a breach of contract. This is to cover the set-up cost incurred by the author. However, only 50% refund of the purchase price is provided to the author if the agreement was terminated after the author submitted the manuscript but prior to the beginning of the interior design. Finally, the author will only receive 25% refund of the purchase price if the agreement was terminated after the start of the interior design but prior to completion of the Digital Preview approval form.
The author’s right to claim a refund will be forfeited if he/she failed to provide materials necessary in publishing his/her book before six months have elapsed from the date of the service order. Refund fees related to pre-and post-publication services namely, copyediting, books sales, and corrections will not also be provided by the company. Moreover, the company does not offer refund to the publication of second and later editions of the author’s book. A refund is also not provided when the company terminates publications of the author’s work due to breach of contract committed by the author.
Bookwhirl.com reserves the right to discontinue/terminate the publication of the author’s book without cause. Thus, the right granted by author to the company to market and publish his/her work will revert to the author. Bookwhirl.com has the discretion to discontinue publication of the author’s work at any given time if evidences prove that the author’s book pose adverse commercial consequences and risk of litigation to the company. A 30 days advance written notice will be provided to the author before the company can legally terminate the publication of his/her book. The company is liable to refund amounts paid by author client less a $100 (set-up/administrative fee) if such notice is given prior to the publication of the work. This is to cover the set-up cost that the author incurred and to ensure that both parties will no longer have any further obligations to one another.